Freephone numbers 'benefit businesses and customers'

Date: 27/06/2011

Whether businesses are just starting out or searching for new offices and getting ready to expand, they will no doubt be looking to attract as many customers and clients as possible.

There are, of course, many ways of doing this, but one method could be to purchase new freephone 0800 numbers. It is essential for any enterprise to be easy to contact and as well as potentially making money for a company, these numbers also fulfil a practical purpose.

After all, if consumers do not have a reliable, memorable number to call, they will not place orders and may be unlikely to recommend a firm to their friends or business associates.

When it comes to selecting a telephone number, there are many reasons why 0800 numbers could be the perfect choice.

One of the most important aspects of these prefixes is that they are free for individuals to call from their landlines. This is beneficial to customers because they cost nothing if people need to ring up with problems, queries or orders.

Therefore, they will not begrudge calling the enterprise and may be eager to bring it repeat business or pass details on to others. Not doubt many people will be irritated when they have to make an important phone call only to discover it has a premium rate prefix. This is avoided with 0800 numbers - keeping consumers happy and more likely to remain loyal to a particular brand.

Furthermore, this suggests the enterprise is dedicated to customer service and thinks of its clients - something that could give it an edge over competitors.

Not only do these digits benefit customers, but they can generate revenue for the business as they are a powerful marketing tool - especially if they are memorable and stick in people's minds, thus encouraging them to call.

The 0800 numbers available from Commsready come in three classifications - standard, gold and platinum. They are divided depending on how memorable they are and come with between 500 and 5,000 inclusive minutes a month.

In addition, companies can take advantage of Commsready's free online Call Statistics program and enjoy a month-long trial of its Call Management service. These tools could prove essential to enterprises keen to monitor the success of their new numbers and see just how good a marketing tool they are.

The Call Management offer allows them to re-route certain enquiries or divert the caller when there is no answer. It also acts as a disaster recovery solution, enabling the company to access their telephone applications from anywhere, at any time.

Another benefit of freephone 0800 numbers for businesses is that they display a national presence. Even if the firm is situated in a remote part of the UK, by choosing these numbers they give no clue as to their location and may be more likely to attract enquiries from up and down the country.

As well as making a company money through customer calls, 0800 numbers could also enable them to cut costs. Because they have a national presence, organisations have no need to change their stationery and details should they move to new premises or open new offices.

It is not only 0800 numbers that businesses can use in this way. Due to the sheer volume of people purchasing these prefixes, regulatory body Ofcom introduced 0808 numbers. These serve the same purpose and have exactly the same benefits.

However, because the prefix is slightly different, it creates a wealth of new digit combinations and gives companies more options when it comes to choosing something memorable and catchy.

The beauty of freephone 0800 numbers is that they benefit both businesses and their customers, which means both parties are happy and the purchase is really worthwhile.