'Research providers' when buying phone numbers

Date: 30/11/2011

In the currently difficult economic climate, enterprises will no doubt be counting every penny to make sure they do not overspend and get as much as they can from their finances.

Sticking to a tight budget is essential and it may be difficult to find the cash for big purchases such as multi-channel marketing campaigns. Furthermore, they may have to analyse every purchase to predict the impact it will have on their business model and whether the investment makes back the initial outgoing.

With this in mind, organisations looking to purchase new phone numbers will most likely want to spend some time researching the benefits of each option to decide which will be the most profitable purchase and have the most positive impact on the company.

However, it is not just the non-geographic, local or revenue share numbers themselves enterprises have to think about, as they will also need to check they are buying them from a reputable provider that offers a complete service and caters to all their needs.

One thing businesses may be looking to purchase are call management solutions to complement their new 0800 phone numbers. These could enable them to enhance the service they offer customers while making it easier to monitor incoming enquiries and ultimately improve their call centre operations.

Commsready offers two different call management solutions - call statistics and call divert or routing. Call statistics provides a breakdown of when enquiries are being received and at what times, which allows businesses to handle them in a more efficient manner.

Call routing or divert can complement this as organisations are able to direct certain calls to alternative numbers for different reasons. For example, if managers are out of the office at the weekend they could have enquiries routed to their mobile phone.

This can improve their customer service operations and ultimately lead to a higher number of transactions as consumers are likely to return with repeat purchases if they feel they were dealt with correctly. There is also a chance they will talk about the firm and the service they received with their friends and family, thus helping encourage trade.

Another quality companies could be looking for from their phone number provider is whether or not they allow their customers to choose their own audience, whether it is local consumers or a nationwide demographic.

When purchasing numbers from Commsready, firms can choose from a range of prefixes depending on their needs. Many of them are memorable phone numbers, which could be beneficial to enterprises because they will encourage people to get in touch if they can recall the number quickly and easily.

Furthermore, there are different price plans available to suit a range of budgets. Those who have plenty to spend could opt for the most easily recognisable digits in the platinum package, while the gold and standard deals cost less but are not as memorable.

There are plenty of options available for enterprises that do wish to purchase phone numbers and if they buy them from a quality provider, they could see significant benefits.