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New deal could prevent idleness among call centre workers - 17-05-2012
Datapoint and Knowlagent have teamed up to try and improve the way call centres operate.
VoIP 'has a host of beneficial features' - 17-05-2012
Replacing traditional phone handsets with VoIP versions will offer firms a host of advanced features.
Agility and specialist knowledge 'keeps firms ahead of rivals' - 17-05-2012
It has been claimed that hiring employees with specialist knowledge will help to keep companies ahead of their competitors.
Call centres important for British employment, figures show - 17-05-2012
Call centres provide a significant number of job opportunities in the UK.
Spalding medical centre urged to change 0844 number - 17-05-2012
Munro Medical Centre could change its prefix to a local phone number.
How can freephone numbers benefit a business? - 17-05-2012
Freephone numbers could be a worthwhile purchase in the current economic climate.
'Consider security' when adopting BYOD - 17-05-2012
An expert has discussed the security issues surrounding the bring your own device trend.
How can call statistics help a business? - 16-05-2012
Call statistics could be a useful tool for many enterprises.
Confero call centre staff show support for Soccer Aid - 16-05-2012
Confero call centre staff will be dedicating their time to this year's Soccer Aid telethon.
Could call management services support BYOD? - 16-05-2012
Firms that let their workers use their personal mobile phones could invest in call management solutions.
May 17th marks Learning at Work Day - 16-05-2012
Businesses up and down the UK will tomorrow take part in Learning at Work Day.
Medical centre urged to change phone number - 16-05-2012
A medical practice is under pressure from local residents to change its costly phone number.
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