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Wiltshire Council accused of hanging up on homeless callers - 10-05-2012
Criticism has been brought against Wiltshire Council by a local homeless charity.
Waste recycling firm announces call centre recruitment - 10-05-2012
A new call centre is set to open in Sunderland to deal with enquiries regarding waste recycling solutions.
All firms should have a social media presence, expert claims - 9-05-2012
It has been suggested a social media presence is an essential part of business.
Provide call centre customers 'with a feeling of importance' - 9-05-2012
Call centres should give the impression customer satisfaction is at the heart of their operations.
Telehealth device to allow call centres to monitor home health - 8-05-2012
The government is backing the introduction of a new home device that will allow patients to monitor their health.
Council to reject 0800 number petition - 8-05-2012
A petition calling for the introduction of an 0800 number by Northumberland County Council looks set for rejection, it has been claimed.
Social media 'can help ensure customer loyalty' - 4-05-2012
Increasing social media interaction is important if companies want to stay ahead of their rivals, it has been claimed.
SMEs 'need to focus on good customer service' - 3-05-2012
A high level of customer service will help SMEs not to be overshadowed by larger firms, it has been claimed.
Regular contact with customers 'important' - 2-05-2012
Companies have been advised to ensure they have regular contact with their customers in order to establish satisfaction levels.
Vodafone promises to review customer call centre handling - 1-05-2012
A review of call handling is set to be undertaken by Vodafone.
Outsourcing communication can help cut costs, firms advised - 1-05-2012
It has been suggested that allowing a third party provider to handle customer communication can help companies to cut costs.
Long call centre waiting times 'frustrate bank customers' - 30-04-2012
New research from Aspect has revealed long waiting times are a source of concern for bank and insurance company customers.
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