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Outsourcing 'a cost-saving exercise for small firms' - 27-03-2012
It has been suggested that small firms can save a considerable amount of money by outsourcing their payroll duties.
Isle of Wight Council to improve call centre services - 23-03-2012
Improvements are being made to Isle of Wight Council's phone services this weekend.
Call centres prepare for Sport Relief - 23-03-2012
Volunteers at UK call centres will be taking phone donations from the public this evening.
Bury call centre to take Sport Relief donations - 23-03-2012
Staff at an O2 call centre in Bury are giving up their time to take Sport Relief donations.
Resources introduced to clear NHS contact centre backlog - 23-03-2012
The introduction of a new electronic patient record system has caused problems in Oxford.
NHS upgrades call centre management - 22-03-2012
The NHS has improved its call centre services and cut costs by moving to a new knowledge management offering.
ICE to open Middlesex call centre - 20-03-2012
A new call centre in Middlesex will cater for people who want to book holidays such as cruises.
Government 'moving towards phone-based debt advice' - 19-03-2012
People seeking debt help from the Money Advice Service are being encouraged to do so over the phone.
Relocated hospital call centre 'causing problems for patients' - 16-03-2012
The decision to relocate Ely's Princess of Wales Hospital contact centre to Glasgow has been criticised.
Medical centre criticised over contact number - 15-03-2012
Munroe Medical Centre has been criticised for not switching to a local rate phone number.
New 0800 number launched for rail staff - 14-03-2012
Rail staff are to benefit from the launch of a new free phone number that handles entitlement queries.
Welsh contact centre winners announced - 14-03-2012
The winners of the Welsh contact centre awards have been announced.
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