Call centre launches new language service

Date: 06/07/2011

New revenue share numbers and a call management system may be required by one organisation in the north-east.

KC Contact Centres has signed a deal with specialist firm Language is Everything in a bid to provide a better service to non-English speakers, Call Centre Helper reports.

From July, any calls received by KC's Hull-based call centre from those who do not count English as their first language will be redirected to a qualified translator.

A three-way conversation will be established between the call centre advisor, the customer and the linguist in a bid to deal with the query effectively.

Head of KC Contact Centres Tony Jopling said: "We receive calls every day from people whose first language isn't English and we want to give them the same high standard of service that all our other customers receive."

This news comes after the Evening Chronicle reported that broadcaster BSkyB is set to create 400 jobs when it opens a new call centre in Newcastle upon Tyne.