Call centre webinar taking place in November

Date: 28/10/2011

Enterprises looking to purchase revenue share numbers and create a new call centre may wish to check out an upcoming webinar.

The online event has been organised by Premier Business Audio and will take place on November 29th at 10:00 GMT.

During the 45-minute session, those who have registered will be able to discover ways of improving their customers' experience when they get in touch during unstable periods.

There will also be key note speakers from the industry giving their views and opinions, such as customer operations manager for Parcelforce Patrick Morgan, who will be revealing some of the secrets of his company's success.

Call centre director at Premier Kevin O'Conner will also show how professional audio at a contact site can boost customer satisfaction.

This could be particularly useful for attendees, as a recent report published by Jabra found 53 per cent of individuals would be less likely to purchase a product or service if the quality of a call was bad.