New Etihad call centre workers complete training

Date: 25/11/2011

Etihad could soon be purchasing 0800 phone numbers as the launch of its new Manchester call centre is getting ever closer.

A total of 25 staff members have just finished a four-week contact centre training course at the airline's headquarters in Abu Dhabi.

They are now spending time in the Middle East, dealing with global enquiries.

As well as learning about selling and servicing flight reservations, the recruits have been taught how to deal with Etihad Guest loyalty programme members.

Some 21 agents, three team leaders and a quality executive have been trained and they will soon return to the north-west before taking up their positions in the company's new Manchester call centre, which is due to open at the beginning of 2012.

Chief people and performance officer at Etihad Airways Ray Gammell said: "We are delighted not only by the progress these graduates have made during their time in Abu Dhabi, but also by the high standards they have set."

The new call centre will be located in the Voyager building at Manchester Airport.