Professional responses 'improve reputation'

Date: 18/11/2011

New businesses or those expanding their enterprise may already have purchased some revenue share numbers ready to receive customer enquiries.

However, it may be worthwhile investing in call divert or rerouting services as well.

This is because, according to Jack Walker of Connect, it is important for companies to provide their clients with a professional response every time they get in touch.

He stated if firms do not have someone to answer their phones, they could miss out on the chance to make a sale or even lose customers due to the poor level of service.

Mr Walker claimed "a professional response to business telephone calls can mean everything to a firm's reputation and sales".

He noted that even if an enterprise has its own reception team, they may be flooded with calls during busy periods, meaning they are unable to give adequate responses.

Call divert services such as those from Commsready could help to alleviate this problem, as they enable businesses to redirect enquiries to alternative numbers.