<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rssdatehelper="urn:rssdatehelper"><channel><title>Telecoms news | Commsready.co.uk</title><link>http://www.commsready.co.uk</link><pubDate></pubDate><generator>umbraco</generator><description>The latest telecoms news from Commsready</description><language>en</language><item><title>US firm to open new Cardiff call centre</title><link>http://www.commsready.co.uk/customer-services/news/us-firm-to-open-new-cardiff-call-centre-801298731</link><pubDate>Tue, 21 Feb 2012 17:01:14 GMT</pubDate><guid>http://www.commsready.co.uk/customer-services/news/us-firm-to-open-new-cardiff-call-centre-801298731</guid><content:encoded><![CDATA[ The opening of a new call centre is set to bring 600 jobs to Cardiff. ]]></content:encoded></item><item><title>Plans for new doctors' surgery 'unveiled in Worcester'</title><link>http://www.commsready.co.uk/customer-services/news/plans-for-new-doctors-surgery-unveiled-in-worcester-801297496</link><pubDate>Mon, 20 Feb 2012 17:00:25 GMT</pubDate><guid>http://www.commsready.co.uk/customer-services/news/plans-for-new-doctors-surgery-unveiled-in-worcester-801297496</guid><content:encoded><![CDATA[ If plans for a doctors' surgery are approved, new 0300 phone numbers may be needed in Worcester. ]]></content:encoded></item><item><title>Campaigners battling GP surgery relocation</title><link>http://www.commsready.co.uk/customer-services/news/campaigners-battling-gp-surgery-relocation-801288499</link><pubDate>Thu, 09 Feb 2012 17:00:46 GMT</pubDate><guid>http://www.commsready.co.uk/customer-services/news/campaigners-battling-gp-surgery-relocation-801288499</guid><content:encoded><![CDATA[ Plans to move two GP surgeries may be put on hold if campaigners are successful. ]]></content:encoded></item><item><title>Council staff criticise phone handling systems</title><link>http://www.commsready.co.uk/customer-services/news/council-staff-criticise-phone-handling-systems-801287714</link><pubDate>Thu, 09 Feb 2012 10:02:44 GMT</pubDate><guid>http://www.commsready.co.uk/customer-services/news/council-staff-criticise-phone-handling-systems-801287714</guid><content:encoded><![CDATA[ Feedback from staff at one council office may be useful for local authorities that are planning to switch to 0800 numbers and upgrade their call handling.]]></content:encoded></item><item><title>Ofcom moves to bring down wholesale line rental cost</title><link>http://www.commsready.co.uk/customer-services/news/ofcom-moves-to-bring-down-wholesale-line-rental-cost-801286584</link><pubDate>Wed, 08 Feb 2012 10:00:50 GMT</pubDate><guid>http://www.commsready.co.uk/customer-services/news/ofcom-moves-to-bring-down-wholesale-line-rental-cost-801286584</guid><content:encoded><![CDATA[ Ofcom has announced plans to bring down the wholesale cost of line rental charged by Openreach.]]></content:encoded></item><item><title>New free hotline unveiled for unwanted household goods</title><link>http://www.commsready.co.uk/customer-services/news/new-free-hotline-unveiled-for-unwanted-household-goods-801285327</link><pubDate>Tue, 07 Feb 2012 10:00:59 GMT</pubDate><guid>http://www.commsready.co.uk/customer-services/news/new-free-hotline-unveiled-for-unwanted-household-goods-801285327</guid><content:encoded><![CDATA[ Residents in Edinburgh will be able to have their unwanted household goods collected for free thanks to a new hotline. ]]></content:encoded></item><item><title>GPs meet with residents to discuss service improvements</title><link>http://www.commsready.co.uk/customer-services/news/gps-meet-with-residents-to-discuss-service-improvements-801283811</link><pubDate>Fri, 03 Feb 2012 17:01:03 GMT</pubDate><guid>http://www.commsready.co.uk/customer-services/news/gps-meet-with-residents-to-discuss-service-improvements-801283811</guid><content:encoded><![CDATA[ New 0300 numbers may be one way in which patient satisfaction can be improved in Bishops Stortford. ]]></content:encoded></item><item><title>Sky announces opening of call centre in Dublin </title><link>http://www.commsready.co.uk/customer-services/news/sky-announces-opening-of-call-centre-in-dublin-801282674</link><pubDate>Fri, 03 Feb 2012 10:00:51 GMT</pubDate><guid>http://www.commsready.co.uk/customer-services/news/sky-announces-opening-of-call-centre-in-dublin-801282674</guid><content:encoded><![CDATA[ The opening of a new Sky call centre in Dublin may mean new 0800 numbers are needed.]]></content:encoded></item><item><title>Could revenue share numbers help struggling SMEs?</title><link>http://www.commsready.co.uk/customer-services/news/could-revenue-share-numbers-help-struggling-smes-801280764</link><pubDate>Wed, 01 Feb 2012 17:00:54 GMT</pubDate><guid>http://www.commsready.co.uk/customer-services/news/could-revenue-share-numbers-help-struggling-smes-801280764</guid><content:encoded><![CDATA[ SMEs that are struggling financially may want to consider investing in revenue share numbers. ]]></content:encoded></item><item><title>Council announces call centre cutbacks</title><link>http://www.commsready.co.uk/customer-services/news/council-announces-call-centre-cutbacks-801279580</link><pubDate>Tue, 31 Jan 2012 17:00:28 GMT</pubDate><guid>http://www.commsready.co.uk/customer-services/news/council-announces-call-centre-cutbacks-801279580</guid><content:encoded><![CDATA[ Cambridgeshire County Council has announced it will reduce its call centre hours.]]></content:encoded></item></channel></rss>

